Job Description
Summary/Objective:
A stylist will aid in creating customer loyalty to Great Clips by connecting with the customers’ comfort zone, every time they visit the salon.
Primary Responsibilities:
Deliver the Great Clips brand
Use the Great Clips 5-Step Customer Connection process with every customer
Make customers feel comfortable by treating them like guests
Gather every customers’ personal information to properly create their profile in the Great Clips database
Keep tools, stations, and salons, clean and organized
Work as a team to share cleaning responsibilities
Stay informed of and abide by all state rules and regulations
Handle iPads, cash, and coupons comfortably
Attend and participate in all salon or team meetings
Dress according to apparel guidelines for all work functions
Speak and read English when interacting with employees and customers
Provide customers freedom to get a service when they want to
Work a flexible schedule to help minimize customer wait times
Work peak shifts whenever possible to provide customer convenience
Be available to work during blackout periods
Operate with a sense of urgency to meet customer expectations
Maintain an average service time of 11-16 minutes for haircut services
Be prepared to provide services when the salon opens and until the salon closes
Be able to provide quality services for an extended period of time in a fast paced environment
Focus on the customer at all times when they are in the salon
Help customers understand Online Check-in
Make a connection with every customer by providing them the service they want
Provide quality services to all customers
Complete a consultation with every customer using the hand mirror to gather information about their desired service
Attend and participate in required and supplemental training
Talk about and recommend products to every customer
Use a hand mirror to confirm satisfaction before every customer leaves the chair
Update clip notes after every service so customers feel comfortable having any Great Clips stylist complete their next service
Other Duties:
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time, with or without notice. Completion of an accountability form or checklists may be necessary to properly track job duties, as assigned.
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