Job Description

Job Description

Help strengthen a critical governance and control environment that protects our customers and our firm. In this role, you’ll bring structure to complex work, improve transparency across stakeholders, and execute practical enhancements that reduce manual effort. You’ll combine hands-on data validation with thoughtful automation to improve consistency and control performance. If you enjoy partnering across teams and turning ambiguity into clear actions and outcomes, you’ll thrive here.

As an Escalations Governance and Controls Analyst in Consumer and Community Banking Escalations Governance, you’ll partner with stakeholders across risk, compliance, legal, technology, and operations to strengthen governance and execution for anti-money laundering and know your customer escalations. You’ll help us maintain an audit-ready control environment by validating data, improving control documentation, and executing practical automation to reduce manual effort. You’ll also support remediation execution by tracking tasks and dependencies, coordinating working sessions, escalating blockers, and leading items through to closure. You’ll join a collaborative team that values clear communication, disciplined execution, and continuous improvement.

Job Responsibilities: 

• Maintain audit-ready documentation and evidence to support internal and external reviews
• Draft and update control write-ups and procedure guides aligned to firmwide standards
• Review controls to identify gaps and execute improvement opportunities with stakeholders
• Track exceptions and defects, document findings, and execute remediation through to closure
• Build and maintain Alteryx workflows that reduce manual effort and improve control consistency
• Perform data validation and reconciliation to confirm metric accuracy and identify breaks
• Use structured query language at a basic level to support data checks, troubleshooting, and output validation
• Maintain clear definitions for key escalations data elements and metrics to reduce inconsistencies and rework
• Support user acceptance testing for changes impacting controls, data, or reporting (test cases, execution, defect tracking, and results documentation)
• Maintain project plans, trackers, and status reporting to provide visibility to progress, risks, and dependencies
• Facilitate working sessions, document decisions, manage follow-ups, and coordinate stakeholders to keep deliverables on track

 

Required qualifications, capabilities and skills: 

• Bachelor’s degree in a business discipline or equivalent experience
• Minimum 2 years of financial services experience in one or more of: anti-money laundering and know your customer operations, operational risk and controls, user acceptance testing, process improvement, or automation
• Demonstrated ability to execute work with strong organization, reliable follow-through, and comfort managing multiple priorities
• Strong analytical and problem-solving skills with high attention to detail
• Experience creating process documentation, procedures, and/or business requirements
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Familiarity with shared collaboration sites and information access controls (for example, permissions and data handling)
• Experience building or maintaining Alteryx workflows for automation, validation, and/or reporting
• Working knowledge of basic structured query language for validation and troubleshooting (comfortable reading and making small edits to simple queries)
• Strong written and verbal communication skills, including the ability to summarize progress and escalate blockers early
• Ability to work independently in a fast-paced environment while collaborating effectively across teams

 

 

Preferred Qualifications, Capabilities and Skills:

• Experience supporting audits/exams and maintaining control evidence.
• Experience with data quality controls, reconciliations, exception monitoring, or defect/root-cause tracking.
• Prior exposure to AML/KYC Escalations, customer exits, screening, or related case/workflow data.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

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